Shoreditch Cleaners Customer Privacy Policy
This Privacy Policy explains how Shoreditch Cleaners collects, uses, stores and protects personal data relating to customers within our service area. It is intended to comply with the General Data Protection Regulation and relevant UK data protection laws. This policy applies to all customers who use our cleaning services within our operating area, whether you contact us online, by phone, or in person.
Who This Policy Applies To
This Privacy Policy applies to all individual customers and prospective customers of Shoreditch Cleaners located in our service area. It covers data relating to domestic and commercial cleaning bookings where the customer is an identifiable individual. By using our services, you acknowledge that you have read and understood this policy.
Personal Data We Collect
We collect and process different types of personal data so that we can provide and manage our cleaning services. The categories of data we may collect include:
Identification and contact details, such as your name, address, and other basic contact information you choose to provide when you make an enquiry or booking.
Service and booking information, such as details of the property to be cleaned, preferred dates and times, instructions about access, information about the type of cleaning required, and records of completed visits.
Communication records, including notes from calls, messages you send us, and any feedback or complaints you provide.
Payment and transaction information, such as details of invoices, payments, and refunds. We do not store your full payment card details; any card processing is handled by secure payment processors.
Technical and usage information, which may include information about how you interact with our website, such as pages visited, time and date of visits, and basic device information. This may involve the use of cookies or similar technologies where permitted by law and your browser settings.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, or communicate with us about our services. We may also collect data when you visit our website or interact with our online content.
We may receive limited information from third parties, such as payment providers and business partners, where this is necessary to complete a booking, process a payment, or resolve a complaint.
Lawful Basis for Processing
We only process personal data when we have a lawful basis to do so. Depending on the context, the lawful bases we rely on include:
Contract: We process personal data where it is necessary to enter into or perform a contract with you. This covers activities such as taking bookings, providing cleaning services, and handling payments.
Legal obligation: We may process personal data to comply with legal and regulatory requirements, including tax, accounting, and record keeping obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing our customer relationships, improving our services, ensuring security, and handling enquiries and complaints.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where required by law. Where processing is based on consent, you can withdraw your consent at any time by contacting us.
How We Use Your Personal Data
We use the personal data we collect for various purposes connected with providing and improving our services. These purposes include:
Managing enquiries, quotations, and bookings.
Providing cleaning services at the agreed location and time.
Communicating with you about appointments, updates, cancellations, and follow up visits.
Processing payments, issuing invoices, and managing accounts and billing.
Responding to your questions, feedback, or complaints and resolving disputes.
Maintaining our business records and complying with legal, regulatory, and tax obligations.
Improving our services, training our staff, and monitoring service quality.
Sending you relevant service information and, where permitted, carefully selected marketing communications.
Data Sharing and Processors
We may share your personal data with third parties where necessary for the purposes described in this policy, always ensuring appropriate safeguards are in place.
Service providers and processors: We may use carefully selected third party providers to help us deliver our services. This can include payment processors, IT and website hosting providers, customer relationship management systems, and administrative support services. These third parties act as processors and are only allowed to process your data on our instructions and for specified purposes, and they must protect your data in accordance with data protection laws.
Professional advisers: We may share personal data with professional advisers such as accountants or legal advisers where necessary for the services they provide to us.
Authorities and legal requirements: We may disclose personal data where required to do so by law, regulation, or court order, or in response to legitimate requests from law enforcement or regulatory authorities.
We do not sell your personal data to third parties.
International Transfers
Where we use processors or services that store or process data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data.
Data Retention
We keep personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage our relationship with you, handle queries, and meet our legal obligations. After this period, data will be securely deleted, anonymised, or archived where continued retention is legally required.
The specific retention period may vary depending on the type of data and the context of our relationship with you, but we regularly review the personal data we hold and apply appropriate retention standards.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those staff and providers who need it for their work and requiring them to follow strict confidentiality and security obligations.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights apply to all customers within our service area, subject to certain legal conditions and exceptions.
Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing.
Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine readable format and have it transmitted to another controller, where this is technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate. Any updated version will apply to all customers within our service area from the date it is published.
Contact and Further Information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with Shoreditch Cleaners.
